One Year Warranty

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Wostu fully stands behind the products we sell. Therefore, all of our products are covered by a one-year warranty starting from the day when the original order was received.

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Warranty Terms

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1. Customer will be responsible for the shipping fee to send the items back to Wostu.

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2. Customer should make sure that items are safely packed before sending them back. Wostu will not be responsible for any lost or stolen items.

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3. When sending back the items, the customer must use a shipping method that has to track on it. Packages with no tracking will not be processed.

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4. Wostu reserves the right to void the warranty on any items showing signs of modification, abuse, or damage beyond "normal wear", as determined by our jewelry professionals.

Self-service repair instructions

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Step 1: Initiate repair

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Sign in and go to “My Orders” on the dashboard to select the item(s) you want to repair.

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Step 2: Receive a repair notification email

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Once you initiate the repair (Step 1), you will receive an email titled “Notification of Your Repair Progress from Wostu” within 48 hours. Within this email, you’ll receive further return instructions.

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Step 3: Pack & Ship the item(s)

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Enclose a copy of your return with the order number, full name, and email address. The package should be shipped pre-paid through a traceable method.

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Step 4: Upload return tracking number

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Remember to sign in and upload the return tracking number once the package is shipped back.

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