Return & Refund

Requirements for a Return

  • Return items must be in new condition
  • Return items must include all original packing and contents including accessories
  • Return items must be unused/unworn

How do I return an item?


Email us at anytime or call +8615625586317  with the following information:

  • Order Number
  • Item to return
  • Item condition
  • Why the item is being returned 

We will get back to you within 24 - 48 Business Hours. 


How to resolve my return?


Once customer service receives your complete information and confirms that all return requirements for your order have been met you will receive authorization for your return.

Print the authorized return and include it in your return packaging. Please send your return items and return authorization form to the address provided within fifteen (15) days of your original purchase date.


I sent my return! How soon will it be processed?


When we receive your return it will take 3 to 5 days to process. When processing is complete you will receive an email that confirms your return authorization and we will process your store credit for the return.


Returns will be processed within 5 days upon receipt of your package. The refund will be issued to your original payment account and cannot be returned to alternate cards or different forms of payment.

Note: Customers who enjoyed free shipping ($6.99 for the orders more than $59, $14.99 for the orders more than $119, $18.99 for the orders more than $149) on their orders, the shipping charge will be deducted from refund.

Wostu will compensate customer $10 as the return shipping fee under the following circumstances:

Note: The $10 return shipping fee will be compensated in the form of an exclusive coupon code.

1. Customer received the wrong item.

2. The item is broken, defective, or has an incorrect engraving. (For broken or defective items, customers must contact within 48 hours of receiving their order.)


Return Policy regarding Defective or Incorrect Items


If you received a broken or defective item, please email Customer Service at anytime or call +8615625586317


Return Policy on Custom and Personalized Items


Because custom and personalized jewelry are made to order with specific customer requirements in mind, we are not able to process returns for any Custom or Personalized items.

Call Us: +8615625586317

(10:00 AM -1:00 PM & 2:00 PM- 4:30 PM, Monday - Sunday (PST/PDT) International cell phone roaming charges may apply)

Our customer service email: